FREQUENTLY ASKED QUESTIONS

What size should I get for my pet?


Please measure your pets’ neck before choosing bandana size. Use a loose measuring tape and be sure not to measure too tightly around their neck. Add 1” to 2” to the measured length of your pets’ neck so there’s a little breathing room. Then, look at the provided sizes to determine which bandana size you need. If you’re unsure if the size is the right size, size up! Bandanas may be a bit long on your pets’ neck if you sized up. Fold the top of the bandana down, tie and then snap for a better fit.




What if the size I need isn't in-stock?


Check the listing to see if there’s a larger size available in that print. Then, send me a direct message via Instagram, or a message through the "Contact Us" option, so that way I can cut it down for you. I will ONLY do this if the size is 1 size larger than the one you want AND if I have surplus material available. Example: if you want a medium and there’s a large, I can cut that down. However, I can't go from a large down to a small.




How do I care for the bandanas?


Hand wash and spot clean with warm water. Allow to air dry and then iron as needed. Avoid the label and snaps while ironing so as to not damage them. The new leather labels are waterproof so don’t worry when washing them. Do not machine wash or tumble dry the bandanas as this will likely ruin them.




Can my pet model for your shop?


Unfortunately you cannot join my model team during the middle of a model term. Every 6 months or so I have models searches, which is when you have a chance to be a model! I look for high engagement, photo quality and genuine support of my shop the most when it comes to choosing models to join my team. This is all done on Instagram! Check us out at @Scipaws




Will SciPaws join my giveaway on Instagram?


I no longer will be joining giveaways unless you’re a model for my shop or another shop owner. I'm usually a part of a giveaway almost every month, so unfortunately I can't be a part of every single one people ask me to be a part of! Thank you for understanding and wanting to collaborate with my shop!




Are there any chances to win free products?


Make sure to follow our instagram, @scipaws, for announcements of giveaways and general opportunities to win free products. These announcements will only be shared on instagram. Photos with SciPaws Gear : Post a photo featuring gear from SciPaws to be entered into a random drawing at the end of every month to win a suprise. Must tag @scipaws in order to be entered or I won't see your photo! The winner will be announced on my instagram page! Review winner: I will randomly select a person who has left a review during each month. You will win $10 store credit.





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