Shipping and Return Policy
Estimated shipping delivery times:
USA: 3-8 Business Days
Canada: 5-13 Business Days
Everywhere Else: 14-21 Business Days
These shipping delivery times will be impacted by Sars-CoV-19 unfortunately!
There's currently a 3-7 week processing time for bandanas. This processing time is such a large range because it could increase during intensive academic periods, such as finals week or deadlines. If you have questions regarding what stage your package is, then please message me directly through the comments section on the website or on instagram (@scipaws). Expedited shipping options are available.
In addition to international shipping taking longer, especially during this pandemic, your home country may require you to pay custom import fees. I am not responsible for any customs and import taxes that may occur. Every country has a different policy when it comes to calculating custom fees, which is usually based on weight, value and size of parcel.
You can only cancel your order within 12 hours of ordering. Otherwise, the transcription will have been processed.
For domestic packages, if your order after it has been shipped (not the date you ordered it) doesn't arrive within 2 weeks, please contact me!
If your order has been deemed missing, we can put in an insurance claim. If the insurance claim isn't accepted, then we cannot send you replacement bandanas, but rather will refund your entire order.
Please get in contact with me if you need to return any items. I cannot refund your purchase until I have receive your returned items if you're returning. Once your return has been processed you will receive an email. Allow 6-14 days for returns to be processed completely and to receive your refund. Original shipping charges are non-refundable.
Return and Exchange Policy:
Items must be returned within 7 days of receiving your items. Items must not be worn by your pet and free of all pet fur/hair. All whole sale items are final and cannot be returned. We do not accept exchanges.
Mystery boxes, lab jacket bandanas, custom orders and face masks cannot be returned.